آخرین تغییرات سیموتل

SimoTel Softphone

Version 1.2.0

– Background instability is fixed

Version 1.1.9

– Call transferring is added

– SPN (Push Notification) is added (requires Simotel PBX, otherwise you should use the app as a background service)

AutoDialer Module

Version 2.1.6

– improve logs (when account code is not valid)

Version 2.1.5

– fix issue in reading ini file

Version 2.1.4

– This is compatible to simotel version 5.1.8
– Compatible to scm

SimoTel PBX & Call Center

Version 5.2.19

– Change service level formula
– Add ability to change PBX port and ip from setting
– Some minor improvements

Version 5.2.18

– Advanced Reports: More reports are added for queues in ‘Queue’ tab. (old ‘Queue’ tab moved to ‘Queue Details’)
– Custom Reports: ‘Queue Daily Metrics’ is added.
– Dial Plan: SetExten and MusicOnHold are added to ‘SmartAPI’. Comment is added to ‘FollowMe’
– Added SSL support for webservice communications
– Some dashboard bugs are fixed.

Version 5.2.15

– New dashboard metrics added:
  AHT Average Handling Time
  ACR Abondoned Call Rate
  AnCR Answered Call Rate
  MCR Missed Call Rate
  ASA Average Speed Answer
  CS Customer Satisfaction
  NPS Net Promoter Score
  Survey
– Service Level improved
– Support abondoned and missed call in queue
– DialPlan Editor: Recorder Added
– DialPlan Editor: VoiceMailV2 Added (not useable yet – under developing)
– Some minor improvement